TRAI launches Complaint Management System portal for redressal of consumer complaints

Jan 10, 2020 | by Avantis RegTech Legal Research Team

Industry Specific Compliance

The Telecom Regulatory Authority of India (TRAI) on January 09, 2020, has taken an initiative to launch an online Complaint Management System (CMS) for effective redressal of consumer complaints to protect the interests of the consumers. While using CMS portal, consumers will fetch rule-based redress of complaints related to Value Added Services (VAS) activated on their phone. Where double consent for VAS has not been recorded by TSPs, the consumers shall be able to file claims for the cost of VAS for one month. The claims, if any, will be settled by TSPs only.

The CMS app is available at Google play store and apple app store or at the portal of For any further information, Shri Sanjeev Banzai, Advisor (IT & CA), TRAI, may be contacted at telephone No.011-23210990 or at email-id [email protected].  

[Press Release No. 05/2020]



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