Draft Himachal Pradesh Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) (First Amendment) Regulations, 2019

Sep 27, 2019 | by Avantis RegTech Legal Research Team


The Himachal Pradesh Electricity Regulatory Commission (HPERC) on September 24, 2019, has published the Himachal Pradesh Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) (First Amendment) Regulations, 2019 to further amend the Himachal Pradesh Electricity Regulatory Commission (Consumer grievances Redressal Forum and Ombudsman) Regulations, 2013.

The following amendments in the Himachal Pradesh Electricity Regulatory Commission (Consumer grievances Redressal Forum and Ombudsman) Regulations, 2013 are as under:

Ø  Under Regulation 17 which specifies the procedure for submission of grievances, sub-regulation (1) shall be substituted, namely:

Sub-regulation (1): The complainant may submit his grievance, in triplicate, either in person or through post, e-mail or fax or online through the website of the Forum, giving the particulars of his grievance as specified in ANNEXUR-II:

Provided that the Forum shall take cognizance of the grievance based on merits of the case and will not reject any grievance for the sole reason of its not having been submitted in the specified format.

Ø  Under Regulation 23 which specifies the procedure for hearing the representations, sub-regulation (4) shall be substituted, namely:

Sub-regulation (4): Where either any prayer for adjournment is not made for the first time or no sufficient cause is shown for adjournment, the Forum shall award the cost, which shall not be less than Rs. 1,000/- for each adjournment, to be paid by the defaulting party to the non-defaulting party and /or to the Forum:

Provided that in case where the adjournment is sought by any party for the first time, no such cost shall be awarded.

Ø  Under Regulation 26 which specifies the procedure for issuance of Order:

                           i.            In sub-regulation (2)(a), item (ii) shall be substituted, namely:

Item (ii): To return to the complainant the undue charges paid by the complainant along with the simple interest at the rate of 15 percent per annum, or at such rate as may be fixed by the Commission, for the actual number of days for which the undue disputed amount was withheld by the licensee; or.

                         ii.            Sub-regulation (5) has been substituted, namely:

In cases of grievances related to safety related issues, non-supply, connection/disconnection/quality or reliability of supply, the Forum shall pass the order within 15 days of filing of the grievance and in cases of other grievances, the order shall be passed within 45 days of filing of the grievance:

Provided that in the event of a grievance being disposed off after the specified maximum period, the Forum shall record, in writing, the reasons for the same at the time of disposing the said grievance under intimation to the Ombudsman.

                       iii.            After sub-regulation (7), the following new sub-regulation shall be inserted, namely:

sub-regulation (8): The Forum shall, within 30 days from the date of receipt of an application under sub-regulation (7) of this regulation, accept or reject such application.

Ø  Regulation 32 which specifies the Format for submission of representation shall be substituted, namely: Regulation 32 Submission of Representation.

Ø  Under Regulation 37 which talks about the Promotion of settlement by conciliation, after sub-regulation (8), the following new sub-regulation shall be inserted, namely:

Sub-regulation (9): The Ombudsman shall, within 30 days from the date of receipt of an application under sub-regulation (8) of this regulation, accept or reject such application.

The Draft Regulations together with objections or suggestions, will be taken into consideration after the expiry of thirty (30) days from the date of publication of this notification in the Rajpatra, Himachal Pradesh (September).

[Notification HPERC-(H)(1)-1/2012]


Bookmark

Related Updates



Alternate Text

Get updates on the go on RuleZbook Mobile App.