JERC notifies the Joint Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019

Sep 26, 2019 | by Avantis RegTech Legal Research Team


The Joint Electricity Regulatory Commission (JERC) on September 11, 2019, has notified the Joint Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019, to provide guidelines/directions to the distribution licensees of its jurisdiction for establishing Forum(s) for redressal of grievances of consumers and for the appointment/designation of Electricity Ombudsman by the Commission for making representations against non-redressal of grievances of consumers and the time and manner of settlement of grievances by the Electricity Ombudsman and for matters incidental and ancillary thereto and further to provide  the consumers, in their discretion, before approaching the Consumer Grievances Redressal Forum under these Regulations.

These Regulations will extend to the whole of the State of Goa and Union Territories (except NCT of Delhi).

The objective of these Regulations is to lay down the guidelines/directions/instructions for setting up the Consumer Grievance Redressal Forum under the Electricity Act, 2003 and the time limits within which and the manner in which the Consumer Grievance Redressal Forum and the Ombudsman, to be appointed, shall settle the grievances of the consumers.

Nothing contained in these Regulations shall, expressly or impliedly, restrict the rights and privileges of the consumers available to them.

Further these Regulations includes:

a)       Composition, Tenure, voting rights, Remuneration, etc., of Consumer Grievances Redressal Forum (CGRF);

b)      Complainant’s right to approach the Forum;

c)       Process for submission and redressal of grievances;

d)      Ombudsman Qualifications, terms of appointment, removal and process of adjudication of complaint.

These Regulations will come into force on the date of their publication in the Gazette of Government of India (September 13, 2019).

[Notification No. JERC: 26/2019]


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