IRDAI issues guidelines on insurance claims for the victims of floods in parts of Kerala

Aug 23, 2019 | by Avantis RegTech Legal Research Team

Industry Specific Compliance

The Insurance Regulatory and Development Authority of India (IRDAI) on August 22, 2019, has issued a Circular on an urgent need of an  insurance industry to take immediate steps to mitigate the hardships of the affected insured population by ensuring immediate registration and settlement of eligible claims. The recent floods in August 2019 have caused an immense loss to property in the state of Kerala. 

IRDAI has therefore advised to take immediate steps for quick registration and disposal of claims on the following lines:

1. Nominate a senior officer at the company level who would act as a Nodal Officer for the affected states who would be responsible for coordinating the receipt, processing and settlement of all eligible claims. 

2. The IRDAI has instructed the insurance companies that in case of claims that involves death or loss of life, wherein the beneficiary has experienced problems in getting a death certificate because of washing away of the body in the floods etc., a correctly simplified procedure/process which has varied relaxations and flexibility to the normal claims requirements, may be taken into consideration, wherever feasible, to speed up the settlement of claims.

3. The details of offices or special camps set up for the purpose and other relevant details may be publicized through your website, media and through State Government channels to enable filing of claims.

4. It needs to be ensured that all claims are surveyed immediately and claim payments on account payments are disbursed at the earliest and in any case not exceeding the stipulated time line.

5. Adequate number of surveyors may be engaged immediately in the affected areas.

6. It is also requested to launch extensive awareness campaign in the affected states duly highlighting the measures taken by you.

All the non-life insurers (including Standalone Health Insurers) are advised to submit information relating to insurance claims related to Kerala Flood (Aug 2019) on daily basis.

[Circular Ref. No: IRDAI/NL/GDL/MISC/142/08/2019]


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