Draft Joint Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019

Aug 05, 2019 | by Avantis RegTech Legal Research Team

Industry Specific Compliance

The Joint Electricity Regulatory Commission (JERC) has published the Draft Joint Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019.

These Draft Regulations will extend to the whole of the State of Goa and Union Territories (except NCT of Delhi).

However, apart from the rights conferred upon consumer under section 42 of the Electricity Act, 2003 which specifies the duties of distribution licensee and open access, the said section 42 requires every distribution licensee to establish a Consumer Grievance Redressal Forum as per the guidelines of the JERC and any consumer who is aggrieved by non-redressal of his grievance by the forum, may make a representation for the redressal of his grievance to an authority to be known as Ombudsman, to be appointed or designated by the Commission, who is to settle the grievance of the consumer within such time and in such manner as may be specified by the State Commission.

The objective of these Draft Regulations is to lay down the guidelines/directions/instructions for setting up the Consumer Grievance Redressal Forum under the Electricity Act, 2003 and the time limits within which and the manner in which the Consumer Grievance Redressal Forum and the Ombudsman, to be appointed, shall settle the grievances of the consumers.

Nothing contained in these Draft Regulations shall, expressly or impliedly, restrict the rights and privileges of the consumers available to them.

Further these Regulations includes:

a)      Composition, Tenure, voting rights, Remuneration, etc., of Consumer Grievances Redressal Forum (CGRF);

b)      Complainant’s right to approach the Forum;

c)       Process for submission and redressal of grievances;

d)      Ombudsman Qualifications, terms of appointment, removal and process of adjudication of complaint.

These Draft Regulations shall come into force on the date of their publication in the Gazette of Government of India.


JERC invites objections or suggestions on or before August 19, 2019 by post or email or in person.


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