GERC invites comments or suggestions on the Draft GERC (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019

Jun 20, 2019 | by Avantis RegTech Legal Research Team


The Gujarat Electricity Regulatory Commission (GERC) on June 17, 2019, has invited comments or suggestions on the Draft Gujarat Electricity Regulatory Commission (Consumer Grievances Redressal Forum and Ombudsman) Regulations, 2019.

These Regulations shall be applicable to all Distribution Licensees in Gujarat in their respective license areas.

However, it shall be construed harmoniously with the Electricity Supply Code and Standards of Performance of Distribution Licensees specified by the Commission. In case of any inconsistency with these Regulations, the Standards of Performance of Distribution Licensees and the Electricity Supply Code shall prevail.

Further, the Regulation includes:

Ø  Composition, tenure, jurisdiction, etc. of Consumer Grievances Redressal Forum;

Ø  Composition, tenure, jurisdiction, etc. of Ombudsman;

Ø  Miscellaneous which includes the Interpretation, Savings, Powers to Remove Difficulties and Amendment.

The persons who are interested in filling the suggestions or objections file the same with the Secretary, GERC, 6th  floor, GIFT ONE, Road 5-C, Zone 5,  GIFT City, Gandhinagar-382 355 along with supporting documents (if any) in five sets duly supported by an affidavit on or before July 18, 2019.

These Regulations will come into force from the date of their notification in the Official Gazette.


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