CBEC’s IT Grievance Redressal Mechanism to address the grievances of taxpayers due to technical glitches on GST Portal

Apr 04, 2018 | by Avantis RegTech Legal Research Team

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Where an IT related glitch has been identified as the reason for failure of a class of taxpayer in filing of a return or a form within the time limit prescribed in the law and there are collateral evidences available to establish that the taxpayer has made bonafide attempt to comply with the process of filing of form or return, GST Council has delegated powers to the IT Grievance Redressal Committee to approve and recommend to the GSTN the steps to be taken to redress the grievance and the procedure to be followed for implementation of the decision.

Problems which are proposed to be addressed through this mechanism would essentially be those which relate to Common Portal (GST Portal) and affect a large section of taxpayers. Where the problem relates to individual taxpayer, due to localised issues such as non-availability of internet connectivity or failure of power supply, this mechanism shall not be available.

The taxpayers are to complete the process of filing of TRAN 1 stuck due to IT glitches by April 30, 2018 and the process of completing filing of GSTR 3B which could not be filed for such TRAN 1 shall be completed by May 31, 2018.

[Circular No. 39/13/2018-GST]

URL: http://www.cbec.gov.in/resources//htdocs-cbec/gst/circularno-39-cgst.pdf;jsessionid=1F5FF9FD9067A703440F22C5D2533942



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