Cash Management activities of the banks Standards for engaging the Service Provider and its sub-contractor

Apr 09, 2018 | by Avantis RegTech Legal Research Team

A |  A

The Reserve Bank of India (RBI) vide circular dated April 06, 2018 has decided that the banks shall put in place certain minimum standards in their arrangements with the service providers for cash management related activities. The Banks are advised to review their existing outsourcing arrangements and bring them in line with these instructions within 90 days from the date of this circular.

Further, as the cash held with the service providers and their sub-contractors continue to remain the property of the banks and the banks are liable for all associated risks, the banks shall put in place appropriate Business Continuity Plan approved by their boards to deal with any related contingencies.

Standards for engaging the Service Provider and its sub-contractors are as under:-

A.     Eligibility Criteria- Minimum net worth requirement of ₹ 1 billion. The net worth of at least ₹ 1 billion should be maintained at all times.

B.      Physical / Security Infrastructure-

1)      Minimum fleet size of 300 specifically fabricated cash vans (owned / leased).

2)      Cash should be transported only in the owned / leased security cash vans of the Service Provider or its first level sub-contractors. Each cash van should be a specially designed and fabricated Light Commercial Vehicle (LCV) having separate passenger and cash compartments, with a CCTV covering both compartments.

3)      The passenger compartment should accommodate two custodians and two armed security guards (gunmen) besides the driver.

4)      No cash van should move without armed guards. The gunmen must carry their weapons in a functional condition along with valid gun licenses. The Service Provider or its first level sub-contractor should also furnish the list of its employed gunmen to the police authorities concerned.

5)      Each cash van should be GPS enabled and monitored live with geo-fencing mapping with the additional indication of the nearest police station in the corridor for emergency.

6)      Each cash van should have tubeless tyres, wireless (mobile) communication and hooters. The vans should not follow the same route and timing repeatedly so as to become predictable. Predictable movement on regular routes must be discouraged. Staff should be rotated and assigned only on the day of the trip. With regard to security, additional regulations / guidelines as prescribed by Private Security Agencies (Regulation) Act, 2005, the Government of India and the State Governments from time to time must be adhered to.

7)       Night movement of cash vans should be discouraged. All cash movements should be carried out during daylight. There can be some relaxation in metro and urban areas though depending on the law and order situation specific to the place or the guidelines issued by the local police. If the cash van has to make a night halt, it necessarily has to be in a police station. In case of inter-state movement, changeover of security personnel at the border crossing must be pre-arranged.

8)      Proper documentation including a letter from the remitting bank should be carried invariably in the cash van, at all times, particularly for inter-state movement of currency.

9)      ATM operations should be carried out only by certified personnel who have completed minimum hours of classroom learning and training. The content of such training may be certified by a Self-Regulatory Organisation (SRO) of Cash-in-Transit (CIT) Companies / Cash Replenishment Agencies (CRAs) who may tie up with agencies like National Skill Development Corporation for delivery of the courses.

10)  The staff associated with cash handling should be adequately trained and duly certified through an accreditation process. Certification could be carried out through the SRO or other designated agencies.

11)   Character and antecedent verification of all crew members associated with cash van movement, should be done meticulously. Strict background check of the employees should include police verification of at least the last two addresses. Such verification should be updated periodically and shared on a common database at industry level. The SRO can play a proactive role in creating a common data base for the industry. In case of dismissal of an employee, the CIT / CRA concerned should immediately inform the police with details.

12)  Safe and secure premises of adequate size for cash processing / handling and vaulting. The premises should be under electronic surveillance and monitoring round the clock. Technical specifications of the vault should not be inferior to the minimum standards for Chests prescribed by the Reserve Bank. The vault should be operated only in joint custody and should have colour coded bins for easier storage and retrieval of different types of contents.

13)   All fire safety gadgets should be available and working in the vault which should also be equipped with other standard security systems live CCTV monitoring with recording for at least 90 days, emergency alarm, burglar alarm, hotline with the nearest police station, lighting power backup and interlocking vault entry doors.

14)  Work area should be separate from the cash area. The premises should be under the security of armed guards whose number should have reference to the scale of operations specific to the location but not less than five in any case.

15)   Critical information like customer account data should be kept highly secure. Access to the switch server should be restricted to banks. Interfaces where a bank gives access to the service provider or its subcontractor to the bank’s internal server should be limited to relevant information and secured.

[RBI/2017-18/152 DCM (Plg) No.3563/10.25.07/2017-18]



such training

accreditation process

emergency alarm

Work area

Private Security Agencies

police verification

Technical specifications


armed guards

State Governments

highly secure

Business Continuity Plan

separate passenger

service providers

burglar alarm

armed security guards


relevant information

whose number

proactive role


National Skill Development Corporation

switch server

Proper documentation

urban areas

common database


cash handling

functional condition

antecedent verification


Strict background check

internal server


different types

power backup

electronic surveillance

Critical information



police station

passenger compartment

local police

ATM operations

related contingencies


regular routes

order situation



associated risks

fire safety


Night movement

Cash Replenishment Agencies

security cash

employed gunmen

tubeless tyres

worth requirement

net worth

cash movements

vault entry

cash compartments

additional indication

Minimum fleet

police authorities

crew members


easier storage

valid gun licenses

cash van

Reserve Bank


minimum hours

border crossing

minimum standards

Predictable movement



cash area

night halt

Service Provider

joint custody



industry level


outsourcing arrangements

same route




adequate size

security personnel

common data base


cash processing

classroom learning


cash vans

additional regulations

customer account

cash management


Regulatory Organisation

first level sub

secure premises

standard security systems

service provider

state movement

Such verification

nearest police station

Related Updates

Alternate Text

Get updates on the go on RuleZbook Mobile App.